Anonymous
map-marker Waterville, Maine

No Customer Sercice/ Returns

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I can never talk to anyone. The website is not accurate as to returns with UPS They have restructured everyting, but have not updated the website. Used to be able to exchange. But not anymore. Used to get shoes in a timely manner, not anymore. The restock and shipping is very expensive, especially when you get a pair of discounted shoes. I have bought from them for years, but it is now a hassel to return. I don't think I will keep ordering from them anymore.
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User's recommendation: No customer service. Returns are difficult

Michelle M Afd

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Verified Reviewer

Missing shoes

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I need to know when the sandals in my order will be arriving. They were not in the box. This is order 126****. Ive reached out via email and havent heard anything more on the status. If they will not be sent i need my money refunded immediately ...
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Loss:
$49
Pros:
  • Discounted shoes
Cons:
  • Missing order

Preferred solution: Deliver product or service ordered

Julie G Rhl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Austin, Texas

Need an new pair of wide 9.5 inserts

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Alegria Shoe Shop - Need an new pair of wide 9.5 inserts
Alegria Shoe Shop - Need an new pair of wide 9.5 inserts - Image 2
Alegria Shoe Shop - Need an new pair of wide 9.5 inserts - Image 3
I received my order and tried on shoe and the insert isn't surporting like its surpose to but yhe right side its like worn out never worked in these or worn ,just tried on ,its feels flat ( Right ) side !!! , l need an new insert , l sent in serveral emails ,nothing , l highly recemend this band and shoe to my friends But my shoes its Right!!!
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Pros:
  • Need more
  • Good sales for healthcare
Cons:
  • Good sales for healthcare workresneed morepoor comunication

Preferred solution: New inserts wide 9.5 size

User's recommendation: Hummm

Patricia A Prr

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Verified Reviewer
| map-marker Cleveland, Ohio

No complaint, package arrived!

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I thought the box was another item, but it was as it should be Sorry I complained too soon,as the shoes arrived. And are fine . By
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User's recommendation: Great Shoes

Patricia A Prr

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Verified Reviewer

Missing shipment

My shoes never arrived. I purchased them December 18, and paid a total of $128.05. You have the money but I did not get the shoes!
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Loss:
$128

Preferred solution: Deliver product or service ordered

Danaja Bsn
map-marker Norfolk, Virginia

Where does return stand?

Have not gotten shoe replacement or money from when you sent wrong color for which they said I would get full refund. I asked for correct ordered color of Keli black if they could. I returned shoes in late November or early December after I got over Covid and could go out.
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Linda L Oee

Shoe crumbly and seam just came apart

Alegria Shoe Shop - Shoe crumbly and seam just came apart
Alegria Shoe Shop - Shoe crumbly and seam just came apart - Image 2
Alegria Shoe Shop - Shoe crumbly and seam just came apart - Image 3
Alegria Shoe Shop - Shoe crumbly and seam just came apart - Image 4
Worn very little. Got to work this morning and noticed that side of shoe was coming apart. I work out of town and Im in a mess
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Preferred solution: Replacement

Denise H Okd

I had 4 pair of Alegria shoe to cribbing up from the bottom and cracked up where stitchingi on side crack apart. I pay good money for this shoes. I have about 20 pair left done lost 4 from cracking up

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Alegria Shoe Shop - I had 4 pair of Alegria shoe to cribbing up from the bottom and...
Alegria Shoe Shop - I had 4 pair of Alegria shoe to cribbing up from the bottom... - Image 2
Updated by user Oct 14, 2022

Thought I had great shoes the best money could by,so I didn’t save receipts

Original review Oct 14, 2022
I had 3 pair of Alegria shoes that the bottom started crumbled then side seems crakedupso I threw away now the 4pair sandals do the yesterday. I still have this pair but I threw away 3 pair.
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Loss:
$89
Pros:
  • She are great for my feet and back
Cons:
  • Shoes crack up and disappear on bottom
  • She crack up and disappear on the bottom

Preferred solution: Full refund

User's recommendation: 100% replacement for bad shoes!!

Anonymous
map-marker Marietta, Georgia

Shoes arent working

I have 3 pairs of shoes that don't work! Think I'm so disappointed. I thought at least 1 would work.
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User's recommendation: Please check the shoes most of the shoes don't track!

Anonymous
map-marker Tupelo, Mississippi

Shoes arent working

I have 3 pairs of shoes and none of them work. Just tired of this brand. I wish I could make them work so I know my steps.
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User's recommendation: Make sure they work right awsy

Anonymous

Returned shoes

I returned a pair of shoes in dec.or Jan. I ask to receive a credit for the shoes. I can’t find any information on my credit. My customer number : 364790 Part#: QIN-5008-39 Price: 49.00 Please look this up because I can’t afford to just give away the money .
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Pros:
  • Sent on time
Cons:
  • Returns credit

User's recommendation: Get good information on phone numbers.

Anonymous
map-marker Archbold, Ohio

No call back, email or communicaton period from customer service

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The wrong size was sent , one of my other purchases was not even received. Getting ahold of someone is impossible! I started with an email as the Message said on the voicemail when calling I send 3 emails with no replies. I then left 2 voicemails no call back. I understand Covid 19 hit and people are working from home but 3 weeks I should have had some type of contact from customer service.
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1 comment
Guest

Never heard of them. I've never understood how people order shoes without trying them on and walking around. Now you have this issue, and oh, heaven forbid, you can't call, call, call.

Anonymous
map-marker Fort Walton Beach, Florida

Alegria Shoe Shop - Sandals Review from Fort Walton Beach, Florida

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Alegria Shoe Shop - Sandals Review from Fort Walton Beach, Florida
Alegria Shoe Shop - Sandals Review from Fort Walton Beach, Florida - Image 2
Alegria Shoe Shop - Sandals Review from Fort Walton Beach, Florida - Image 3
Ordered these shoes: And received water saturated shoes: The business is refusing to refund my money. They suggested I try to sell the shoes I received and they would give me a discount for another order. A week of daily communication with them and still no satisfaction.
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Reason of review:
Not as described/ advertised

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